Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a binding agreement between you ("Member", "Client", "you") and AscendHub Pte. Ltd. (UEN 201394857H) ("AscendHub", "we"), a company incorporated in Singapore with its office at 1 Fusionopolis Place, #05-12 Galaxis, Singapore 138522.

By accessing our website, submitting an enquiry, executing a statement of work, or using the Hub platform, you agree to these Terms and our Privacy Policy, which incorporates PDPA obligations regarding personal data.

2. Services

AscendHub provides AI connection hub services including but not limited to: Hub platform AI subscriptions, scale-up acceleration programmes, connected enterprise integration, innovation campus programs, and ascent roadmaps. Specific deliverables, fees in SGD, timelines, and service levels are defined in executed order forms or membership agreements that supplement these Terms.

We reserve the right to modify service features, spoke partner listings, and programme structures with reasonable notice to active members, except where a fixed-term contract states otherwise.

3. Eligibility and accounts

Services are offered to businesses, government entities, research institutions, and authorised representatives acting in a professional capacity. You warrant that you have authority to bind your organisation and that registration information is accurate.

You are responsible for safeguarding account credentials and for all activity under your account. Notify us immediately of unauthorised access at [email protected].

4. Fees and payment

Unless otherwise agreed in writing, all fees are quoted and payable in Singapore Dollars (SGD), exclusive of Goods and Services Tax (GST) where applicable. Invoices are due within thirty (30) days unless a different term is specified.

Late payments may incur interest at the rate permitted under Singapore law and suspension of platform access after written notice. We may update published indicative pricing on the website without affecting executed contracts.

5. Acceptable use

You agree not to:

• Use the platform or hub network for unlawful, harmful, or discriminatory purposes;
• Upload or process personal data without a valid PDPA basis and appropriate notices to data subjects;
• Attempt to breach security, probe vulnerabilities, or interfere with other members' workloads;
• Reverse engineer the platform except where permitted by mandatory law;
• Misrepresent affiliation with AscendHub or spoke partners.

We may suspend or terminate access for material breach of acceptable use, with notice where practicable.

6. Intellectual property

AscendHub retains all rights in the platform, hub methodologies, branding, documentation, and pre-existing materials. Subject to payment, you receive a non-exclusive, non-transferable licence to use deliverables identified in your agreement for internal business purposes.

You retain ownership of your data, models, and content uploaded to the platform. You grant us a licence to host, process, and display such content solely to provide services and as described in the Privacy Policy.

7. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only for performing obligations under the agreement. Confidentiality survives termination for three (3) years, except trade secrets and personal data which remain protected for as long as required by law.

8. Data protection

Where we process personal data on your behalf, the parties will execute a data processing addendum if required. You remain the organisation responsible for notifying data subjects and obtaining consent unless we act as an organisation in our own right for member administration, in which case our Privacy Policy applies.

Both parties will comply with the PDPA and applicable PDPC advisory guidelines.

9. Warranties and disclaimers

We warrant that services will be performed with reasonable skill and care consistent with industry standards for AI advisory and platform operations in Singapore.

Except as expressly stated, services and the website are provided "as is". We do not warrant uninterrupted availability, specific business outcomes, or accuracy of third-party spoke partner offerings. AI outputs may require human review; you remain responsible for decisions made using platform insights.

10. Limitation of liability

To the fullest extent permitted by Singapore law, neither party is liable for indirect, incidental, special, or consequential damages, including lost profits or data, arising from these Terms.

Our aggregate liability for any claim arising in a twelve (12) month period is capped at the fees paid by you for the specific service giving rise to the claim, except liability cannot be limited for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Singapore law.

11. Indemnity

You will indemnify AscendHub against claims arising from your breach of these Terms, misuse of the platform, infringement of third-party rights by your content, or unlawful processing of personal data under your control, except to the extent caused by our gross negligence or wilful misconduct.

12. Term and termination

Website access may be terminated at any time by discontinuing use. Platform and programme agreements terminate per their order form — typically on expiry, mutual agreement, or material breach with thirty (30) days' cure period where curable.

Upon termination, we will make your exportable data available for a reasonable retrieval period, then delete or anonymise personal data per our retention policy and PDPA obligations.

13. Force majeure

Neither party is liable for delay or failure due to events beyond reasonable control, including natural disasters, government actions, widespread network outages, or pandemic restrictions, provided notice is given and mitigating steps are taken.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. The parties submit to the exclusive jurisdiction of the Singapore courts.

Before litigation, the parties will attempt good-faith negotiation for thirty (30) days. Either party may refer disputes to mediation in Singapore if both agree.

15. General

• Entire agreement: These Terms plus executed order forms constitute the entire agreement regarding website and standard services.
• Assignment: You may not assign rights without our consent; we may assign to an affiliate or successor with notice.
• Severability: Invalid provisions are severed; the remainder continues in effect.
• Waiver: Failure to enforce a provision is not a waiver.
• Notices: Legal notices to AscendHub: [email protected] and the Galaxis address above.

16. Contact

AscendHub Pte. Ltd., UEN 201394857H
1 Fusionopolis Place, #05-12 Galaxis, Singapore 138522
+65 6778 5629  |  [email protected]

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